Welcome to LUCHEVIDA's FAQ's

What payment methods does LUCHEVIDA accept?
The LUCHEVIDA online store accepts the following payments:
Credit Cards: Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards.
Please note that all prices are shown in U.S. dollars (USD).

Payment Security:
Feel protected with every transaction.
LUCHEVIDA is PCI compliant. We cover all six (6) PCI standard categories:
• Maintain a secure network
• Protect cardholder data
• Maintain a vulnerability management program
• Implant strong access control measures
• Regularly monitor and test networks
• Maintain an information security policy

What is PCI?
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

How do I know if my order is complete?
You will receive a confirmation once your order is complete.

Can I cancel my order?
Once an order is "In Process" it can not be cancelled or changed.

What is LUCHEVIDA's return policy?
All sales are final and not eligible for return as these are limited quantity pieces. Exchanges may be made on damaged products only. Exchanges must be returned new, unworn, with original tags attached and order# included.

Return to:
LUCHEVIDA
13435 S. McCall Rd.
Unit 16
Suite 435
Port Charlotte FL 33981

What if my order does not arrive?
Sometimes shipping delays can occur. If your package does not arrive within the timeframe quoted by LUCHEVIDA.com, please contact us at: contact@luchevida.com and we will be happy to assist you.